Ace the CDCP 2025 – Power Up Your Data Centre Skills!

The selection highlighting service support and service delivery as the modules most commonly used for implementing IT service management is rooted in the core principles of ITIL (Information Technology Infrastructure Library) Version 2. Service support encompasses processes that are essential for ensuring the day-to-day operations and reliability of IT services. This includes incident management, problem management, change management, and configuration management. These processes are vital for providing effective support to users and maintaining service quality.

On the other hand, service delivery focuses on the overall management and provision of services in line with the needs of the business and includes processes like service level management, availability management, capacity management, and IT service continuity management. Together, service support and service delivery modules provide a robust framework that enables organizations to create and manage IT services efficiently and effectively.

The other choices, while relevant to ITIL, do not address the foundational components that are most directly aligned with the practical implementation of IT service management in a way that supports continuous delivery and support of IT services. For instance, business and supplier relationship management and security management are integral aspects but are more specialized and do not encompass the core operational support functions that service support and service delivery do.